At Peptide Labs USA, we are committed to providing high-quality research peptides to our customers. We understand that issues may occasionally arise, and we have established this Refund Policy to address such situations fairly and transparently.
If you have any questions about this policy, please contact us at support@peptidelabsusa.com.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Damaged Products: If your order arrives damaged or compromised due to shipping mishandling, please contact us within 48 hours of delivery with photographic evidence.
- Incorrect Items: If you receive a product different from what you ordered, we will arrange for the correct item to be shipped or issue a full refund.
- Quality Issues: If a product fails to meet our stated purity standards (99%+), we will provide a replacement or refund upon verification.
- Non-Delivery: If your order is lost in transit and tracking confirms non-delivery, we will reship or refund your order.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after the order has been processed and shipped.
- Incorrect shipping address provided by the customer.
- Packages refused or unclaimed at delivery.
- Products that have been opened, used, or tampered with.
- Orders placed more than 30 days prior to the refund request.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our support team at support@peptidelabsusa.com within 48 hours of receiving your order.
- Include your order number, a description of the issue, and any relevant photographic evidence.
- Our team will review your request and respond within 1-2 business days.
- If approved, refunds will be processed to your original payment method within 5-10 business days.
Return Shipping
Due to the nature of our products and strict quality control requirements, we generally do not accept returns. In cases where a return is authorized (such as shipping the wrong item), Peptide Labs USA will provide a prepaid return shipping label. Products returned without prior authorization will not be accepted or refunded.
Exchanges
We do not offer direct exchanges. If you need a different product, please request a refund for your original order (if eligible) and place a new order for the desired item.
Order Cancellations
Orders may be canceled for a full refund if requested before the order has been processed and shipped. Once an order has been shipped, it cannot be canceled, and the standard refund policy applies. To request a cancellation, contact us immediately at support@peptidelabsusa.com.
Store Credit
In some cases, we may offer store credit as an alternative to a refund. Store credit does not expire and can be applied to future orders on our website.
Dispute Resolution
If you are unsatisfied with the resolution of your refund request, please escalate the matter by contacting our customer service team. We are committed to finding a fair resolution for all parties involved.
Changes to This Policy
Peptide Labs USA reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after modifications constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at support@peptidelabsusa.com.
Thank you for choosing Peptide Labs USA. We value your trust and are dedicated to providing excellent products and customer service.